Document Version: 1.0
Date Prepared: 01 February 2026
Next Review Date: 01 February 2027
These terms govern your use of On Time Bookings platform. By accessing our services, you agree to comply with these terms and conditions.
👉 Questions? Email support@ontimebookings.com.au
Effective Date: 01 February 2026
Last Updated: 01 February 2026
By accessing and using the Ontime Bookings platform (the “Service”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our Service.
Business Name: Ontime Bookings
Email: support@ontimebookings.com.au
ABN: 30 246 362 400
Organisation Users: Small-to-medium business owners, managers, and staff who manage bookings and/or provide services through our platform
End-Customers: Customers being served by Organisation Users.
Ontime Bookings is a cloud-based booking management platform designed for service-based businesses including hair salons, spas, wellness providers, driving schools, and similar organisations. The Service includes but is not limited to:
We aim to maintain 99.5% uptime (excluding scheduled maintenance). However, we do not guarantee uninterrupted service. Downtime may occur due to:
We will not be liable for losses resulting from temporary service interruptions.
The Service is provided “as is” and “as available.” We do not guarantee:
We collect personal information in the following ways:
To create an Organisation Account and use the Service, you must:
As an organisation user, you are responsible for:
You must:
We are not liable for unauthorised access resulting from your failure to maintain account security.
We offer a free trial period (typically 14 days) that includes:
After the free trial expires, you may convert to a paid plan by:
To cancel, contact us at support@ontimebookings.com.au or use the cancellation option in your account settings.
We will not refund subscription fees if we suspend your account for breach of these Terms.
You must not use the Service to:
You must comply with Australian anti-discrimination laws, including:
You may not use the Service to facilitate discrimination or exclusion based on protected attributes.
You are solely responsible for ensuring your use of the Service complies with:
All content, features, and functionality of the Service are the exclusive property of Ontime Bookings, including:
You may not copy, modify, or distribute our intellectual property without explicit written permission.
You retain ownership of:
By using the Service, you grant us a non-exclusive, worldwide license to store and process your content for service delivery and to use anonymised/aggregated data to improve the platform.
The Service may contain links to third-party websites or services. We are not responsible for third-party content, services, policies, or your use of them.
To the extent permitted by Australian Consumer Law, our total liability to you for all claims arising from these Terms or your use of the Service is limited to:
We are not liable for loss of data, lost profits or revenue, loss of business opportunity, reputational harm, or indirect damages.
Our liability limitation does not apply to personal injury, death, consumer guarantees under Australian Consumer Law, breach of confidentiality, gross negligence, or breach of privacy laws.
We provide guarantees under the Australian Consumer Law that:
If the Service fails to meet these guarantees, you have the right to:
These rights cannot be excluded or limited by these Terms.
If you believe the Service fails to meet these guarantees, contact us at support@ontimebookings.com.au. We will investigate and attempt to resolve within 30 days. If unresolved, you may pursue remedies through Australian Consumer Law or external dispute resolution.
The Service is provided “as is” and “as available” without warranties of any kind, including:
We implement robust backup and disaster recovery procedures. However, you should:
We will not be liable for data loss resulting from your failure to maintain backups.
You may terminate your account anytime by:
Termination is effective at the end of your current billing cycle (for paid plans) or immediately (for free trials).
We may suspend or terminate your account if:
Upon termination:
Upon request and before final deletion, we will export your booking and customer data in a standard format (CSV) at no additional cost. You must request this within 30 days of account closure.
Your use of the Service is subject to our Privacy Policy. The Privacy Policy explains what personal information we collect, how we use and protect your data, your privacy rights, and data retention procedures.
As an organisation user, you are responsible for:
For organisation users processing personal data of end-customers, we will provide a Data Processing Agreement (DPA) upon request that outlines roles as controller and processor, security measures, sub-processors, and data subject rights.
You agree not to disclose confidential information (including our pricing, technical infrastructure, security measures) to unauthorised third parties.
You may disclose information if legally required, necessary to protect your rights or safety, or required by a court order (with prior notice to us where possible).
You agree to indemnify and hold harmless Ontime Bookings from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service in violation of these Terms, your breach of applicable laws, your content, your violation of third-party rights, or your discrimination or harassment.
These Terms are governed by the laws of New South Wales and the Competition and Consumer Act 2010 (Cth). You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales.
If a dispute arises:
For disputes under $10,000, either party may elect the Small Claims Division of the Local Court of New South Wales for faster, lower-cost resolution.
We may update these Terms to reflect changes in our services, legal or regulatory requirements, or to improve clarity and fairness.
We will notify you of material changes by email, posting on our website, or requesting explicit acceptance if required.
If you disagree with changes, you may terminate your account within 14 days of notification. For paid subscribers, we will provide a prorated refund for unused portions. Continued use indicates acceptance.
We may contact you by email, SMS, in-app notifications, or mail. Direct all notices to support@ontimebookings.com.au. We aim to respond within 5 business days.
We are not liable for failure to perform obligations due to events beyond our control (natural disasters, pandemics, war, government actions, utility failures). We will notify you and take reasonable steps to resume service.
These Terms, along with our Privacy Policy, constitute the entire agreement. If any provision is invalid, it will be modified or severed. Our failure to enforce a provision is not a waiver. You cannot assign these Terms without consent. Provisions that survive termination include liability limitations, indemnification, intellectual property rights, confidentiality, and dispute resolution.
We provide customer support via email at support@ontimebookings.com.au.
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEDT/AEST)
Response Times: Urgent issues within 4 hours, standard inquiries within 24 hours, feature requests within 5 business days
We welcome feedback. Any feedback you provide may be used without restriction and without compensation to you.
We are committed to making the Service accessible to all users. If you experience accessibility issues, contact us at support@ontimebookings.com.au, and we will work to address them promptly.
Free trials may include:
At the end of your trial:
We will not automatically charge your payment method at the end of the trial. You must explicitly select and confirm a paid plan to convert.
We may modify or discontinue free trials at any time, including:
If we materially reduce trial features or discontinue your active trial, we will provide at least 7 days’ notice before the change takes effect.
Email: support@ontimebookings.com.au
Website: www.ontimebookings.com.au
Document Version: 1.0
Date Prepared: 01 February 2026
Next Review Date: 01 February 2027